Aristocats Terms and Conditions

By boarding your animals with us you are agreeing to our terms and conditions You will find all our terms and conditions below or on our website for your review, which you can refer to at any time.

Charging rates levied daily (NOT NIGHTLY). You will be charged one complete day on the day your pet arrives (whether morning or afternoon) No charge will be made for the day of departure, if between 9am and 10am. Immediately after 10am you will be charged a full day rate.

Charges will be made for the full term booked for the reservation regardless whether the pet is collected early, (by prior arrangement only).

  • Complete payment must be made on drop off and any extra days/services paid in full before the cat/s leave the cattery. We accept cash, debit or credit card (credit card charges may apply) WE DO NOT ACCEPT CHEQUES
  • cancellations will be charged at 50% of the total booking fee if not cancelled one week (7days) prior to your cats stay.
  • We reserve the right to rehome any cat not collected within fourteen days of the stated collection date. The owners will be responsible for all costs and charges incurred.
  • Owners are welcome to accompany pets to their accommodation but do so at their own risk. We will accept no responsibility for any accident or injury whilst on the premises.
  • Please note during Covid19 health and safety issues we cannot currently allow owners into the cattery because of distancing measures so the handover will be outside the cattery in a sanitised area, please make sure you bring the filled out booking form and a copy of your cats vaccinations with full payment in an envelope ready for handover, your cat/s must also be transported in a secure cat carrier
  • We will accept no responsibility for any accident or injury to owner/s or cat/s whilst on the premises
  • We reserve the right to refuse entry to boarders at our discretion or to any cat we consider to be in poor health.
  • A current vaccination certificate must be produced before any pet is admitted to the cattery.
  • All cats should have been wormed and had recent flea treatment. Should any pet require treatment for internal or external parasites this will be done without prior consent from the owner and a charge will be made for this payment must be made before pet leaves the cattery.
  • We are authorised to contact your own vets should we require further information regarding your cat’s condition at any time.
  • Any owners requiring their own cats from the same household/family to share accommodation do so at their own risk. Veterinary fees incurred for treating cats which share accommodation and harm each other will be the responsibility of the owners; we reserve the right to split any sharing cats where we feel the need, into separate accommodation for the duration of their stay. This will incur extra kennelling fees payable by the owner before departure. In an unlikely situation a crate may be used
  • Any soft bedding, toys or belongings brought in with your pet is done so at your own risk, we will not be held responsible for any loss or damage. If your pet chews/shreds bedding, or for any other reason we feel the need, it will be removed and just a plastic bed used.
  • OUR OPENING HOURS ARE NOT FLEXIBLE  Opening hours are strictly-
  • Mon – Sunday 9am-12 noon ONLY. YOU WILL BE TURNED AWAY OUT OF THESE HOURS
  • Please note due to covid19 health and safety regulations at the moment all drop off and collections are by appointed timeslot only (TBA upon time of booking) so we only have one customer on site at any one time.
  • All bookings made for Christmas Day, Boxing Day, and New Years Day will incur a single supplement of £5 per cat per day. we are not open for drop off and collection on these days. NO EXCEPTIONS
  • Any medicines will be given as per instructions to animals boarding with us, but it must be understood that we are NOT a Veterinary Kennels
  • We provide a selection dry and wet pet food, you may bring your own food in the original packaging with the use by date clearly visible, out of date feedstuffs will not be accepted and you must bring enough for the duration of your pets stay.
  • It must be clearly understood that animals are boarded purely at the owner’s own risk. In the event of illness or injury, your cat or dog will be taken to Pet Medics Wardley, and all charges incurred will be paid by the owner. It is your responsibility to furnish all relevant medical history when making your booking.