Aristocats Terms and Conditions

  • Charging rates levied daily. You will be charged one complete day on the day your pet arrives (whether morning or afternoon) No charge will be made for the day of departure, if between 9am and 9.30am. Immediately after 9.30am you will be charged a full day rate.
  • Charges will be made for the full term booked for the reservation regardless whether the pet is collected early, (by prior arrangement only).
  • Complete payment must be made before the pet leaves the kennels/cattery. We accept cash, debit or credit card (credit card charges may apply)
  • We reserve the right to rehome any pet not collected within fourteen days of the stated collection date. The owners will be responsible for all costs and charges incurred.
  • Owners are welcome to accompany pets to their accommodation but do so at their own risk. We will accept no responsibility for any accident or injury whilst on the premises.
  • We reserve the right to refuse entry to boarders at our discretion or to any pet we consider to be on poor health.
  • A current vaccination certificate must be produced before any pet is admitted to the kennels or cattery. We recommend dogs also to be vaccinated against the Kennel Cough virus at least ten days before drop off. (if in doubt please speak to your vet)
  • All pets should have been wormed and had recent flea treatment. Should any pet require treatment for internal or external parasites this will be done without prior consent from the owner and a charge will be made for this payment must be made before pet leaves the kennels/cattery.
  • We are authorised to contact your own vets should we require further information regarding your pet’s condition at any time.
  • Should your pet fall ill whilst in our care we reserve the right to take your pet to a veterinary surgeon.
  • All veterinary charges and other costs will be borne by the owner (subject to our own insurance cover).
  • It is your responsibility to furnish all relevant medical history when making your booking.
  • All dogs will be walked on a slip lead and taken on our private lane and fields whilst in our care any customer wishing alternate exercise procedures should discuss this at time of booking. Please note that due to weather/ground conditions your pet may need bathing after departure. This is the pet owner’s responsibility.
  • Any owners requiring their own pets to share accommodation do so at their own risk. Veterinary fees incurred for treating animals which share accommodation and harm each other will be the responsibility of the owners; we reserve the right to split any sharing animals where we feel the need, in to separate accommodation for the duration of their stay.
  • Any soft bedding, toys or belongings brought in with your pet is done so at your own risk, we will not be held responsible for any loss or damage.
  • OUR OPENING HOURS ARE NOT FLEXIBLE  Opening hours are strictly
  • Mon-Fri 9am – 12noon or 4pm-6pm  Saturday  and Sunday 9am-12 noon ONLY